Shipping policy

SHIPPING POLICY

Last Updated: [ Date ]

Thank you for shopping with [ QueenFlux ]. We want your order to arrive safely and as expected. This Shipping Policy explains how we process, ship, and deliver orders placed through [ Website URL ].

By placing an order with us, you agree to the shipping terms described below.

1. Shipping Methods

We currently offer the following shipping methods:

Standard Shipping
Estimated delivery: [25-35 BUSINESS DAYS]

Expedited Shipping
Estimated delivery: [10-15 BUSINESS DAYS]

Express Shipping
Estimated delivery: [5-10 BUSINESS DAYS]

Available shipping methods may vary depending on your location, the products in your order, and carrier availability.

The shipping options and estimated delivery timeframe available for your order will be displayed during checkout where applicable.

2. Order Processing Time

Orders are normally processed within [2-5 BUSINESS DAYS] after payment has been successfully received.

Processing includes:

  • Payment verification

  • Order confirmation

  • Product preparation

  • Packaging

  • Handover to the shipping carrier

Orders placed on weekends or holidays may begin processing on the next business day.

Please note that order processing time is separate from transit time. The estimated delivery period begins after your order has been processed and shipped.

During major sales, holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Shipping Costs

Shipping costs depend on your delivery location, shipping method, order size, and other applicable factors.

Typical shipping charges may include:

  • Standard Shipping: [$5 to $10]

  • Expedited Shipping: [$15 to $25]

  • Express Shipping: [$25 to $40]

The exact shipping charge applicable to your order will be shown at checkout before you complete your purchase.

Free Shipping

[ We offer free shipping on orders over $___ / We currently do not offer free shipping. ]

Any free-shipping promotion may be subject to minimum purchase requirements, exclusions, geographic restrictions, or other terms stated at the time of the promotion.

4. Estimated Delivery Times

Estimated delivery times are provided as a guideline and are not guaranteed unless we specifically state otherwise.

Delivery may be affected by:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Customs processing

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-reach locations

  • High shipping volumes

  • Unexpected transportation issues

  • Other circumstances outside our reasonable control

The delivery timeframe shown at checkout or in your shipping confirmation should be considered the most relevant estimate for your order.

5. Tracking Information

Once your order has shipped, we will send a shipping confirmation to the email address or other contact information provided with your order.

Where tracking is available, the notification will include:

  • Carrier name

  • Tracking number

  • Tracking link

You can use the tracking information to monitor the progress of your shipment.

Please allow [24-72 HOURS] after receiving your tracking number for the carrier's tracking system to begin showing updates.

If your tracking information does not update for an extended period, please contact us at:

[ support@queenflux.com ]

6. Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

We are not responsible for delays, misdeliveries, or additional shipping costs caused by:

  • Incorrect addresses

  • Missing apartment, suite, or unit numbers

  • Incorrect postal or ZIP codes

  • Incorrect recipient information

  • Other inaccurate information supplied by the customer

If you realize that you entered an incorrect address, contact us as soon as possible at [ support@queenflux.com ].

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

7. Delivery Issues

Package Marked as Delivered

If the carrier's tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members, neighbours, building management, or others who may have accepted the package.

  3. Review the carrier's delivery details.

  4. Contact the carrier if appropriate.

If you still cannot locate the package, contact us within [10 days] of the stated delivery date so that we can review the issue.

Package Delayed

If your order has passed the estimated delivery timeframe and has not arrived, contact us at:

[ support@queenflux.com ]

Please provide your order number and tracking information so we can investigate.

Package Lost in Transit

If a package appears to be lost while in transit, we may work with the shipping carrier to investigate the shipment.

Depending on the circumstances, we may offer a replacement, refund, or other resolution in accordance with our policies and applicable law.

Damaged Package

If your package arrives visibly damaged, please take photographs of:

  • The exterior packaging

  • The shipping label

  • The damaged product

  • Any internal packaging

Contact us within [48 HOURS / 7 DAYS / 10 DAYS] of delivery at [ support@queenflux.com ].

Additional information may be requested to help us process your claim.

8. International Shipping

[ International shipping is available / We currently ship only within the United States. ]

Where international shipping is available, delivery times and shipping costs vary depending on the destination country.

International orders may be subject to:

  • Customs clearance

  • Import duties

  • Taxes

  • Brokerage fees

  • Local handling charges

  • Other fees imposed by the destination country

Unless expressly stated otherwise, these charges are the responsibility of the customer.

Customs policies vary by country, and we do not control the amount or timing of customs charges or clearance procedures.

The recipient may be contacted by the carrier or customs authority for additional information or payment.

9. Customs Delays

For international shipments, customs processing may cause delays beyond the estimated delivery timeframe.

We are not responsible for delays caused by customs authorities, import restrictions, incomplete customs information, or other customs-related circumstances outside our reasonable control.

Customers are responsible for ensuring that products ordered are permitted to enter their destination country.

10. Shipping Restrictions

Certain products may not be available for shipment to certain locations due to carrier restrictions, laws, regulations, product requirements, or logistical limitations.

[ List any countries, states, territories, P.O. boxes, or remote areas that you do not ship to. ]

If we are unable to ship your order to the address provided, we will contact you and, where appropriate, offer an alternative or refund the affected order.

11. Multiple Shipments

Your order may be shipped in multiple packages if:

  • Products are stored in different locations

  • Products become available at different times

  • The size or weight of the order requires separate shipments

  • Different carriers are used

If your order is divided into multiple shipments, you may receive separate tracking information.

Additional shipping charges will not be added solely because we choose to split an o